We hope you love the pieces you ordered. Please note that all purchases are final and we are currently unable to offer exchanges or refunds, unless there is an error on our side.
Return & Claim Instructions
Please email your order details to teamneigeyou@gmail.com
Claims are only accepted in cases of:
- Incorrect item received
- Manufacturing defects
For eligible claims:
- Unboxing video proof is required
- Item(s) must be returned unworn, unwashed, unscented, and in the exact condition they were received, with original hangtags attached
- Shipping costs for approved claims will be covered by us
Any claims must be submitted within four days of receiving your order.
